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Show your appreciation for excellent customer service on Customer Service Day - thank someone for going the extra mile and make their day!
It's time to celebrate Customer Service Day on January 17! This day was created in 1984 to recognize and thank customer service professionals for the hard work they do every day. It's a great opportunity to show our appreciation for the people behind the counter, over the phone, or online who help us with our needs and always put customers first.
<div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>Late 1800s</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Birth of Retail Customer Service</div><div class='timeline-text'>With the rise of mail-order catalogs, businesses started providing customer service by handling inquiries and complaints about their products and services.</div></div></div><div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>1950s</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Automation of Customer Services</div><div class='timeline-text'>Switchboard operators began using automated systems to handle customer calls, marking an early step in the automation of customer service.</div></div></div><div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>1990s</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Email Support</div><div class='timeline-text'>With the rise of the internet, businesses started communicating and offering support to customers through emails, drastically changing customer service.</div></div></div><div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>2000s</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Social Media for Customer Support</div><div class='timeline-text'>Companies begin using social media platforms to blur the lines between marketing and customer service, responding to customers' concerns publicly and quickly.</div></div></div><div class='timeline-item'><div class='timeline-left'><div class='timeline-date-text'>2010s</div></div><div class='timeline-center'></div><div class='timeline-right'><div class='timeline-text timeline-text-title'>Artificial Intelligence Integration</div><div class='timeline-text'>The integration of artificial intelligence in customer service, such as chatbots, dramatically changed the landscape of customer service.</div></div></div>
<div id='' class='facts-item'><div id='' class='facts-header'><h3 id='' class='facts-number'>1</h3></div><div id='' class='facts-text-wrapper'><h3 id='' class='facts-title'>Organize a team lunch</h3><p id='' class='facts-text'>Show your appreciation for the customer service team by organizing a team lunch. Invite everyone to celebrate and enjoy a meal together. This will show your team how much you value their hard work.</p></div></div><div id='' class='facts-item'><div id='' class='facts-header'><h3 id='' class='facts-number'>2</h3></div><div id='' class='facts-text-wrapper'><h3 id='' class='facts-title'>Send thank you cards</h3><p id='' class='facts-text'>Thanking your customer service staff is an excellent way to celebrate Customer Service Day. Send out handwritten thank you cards or eCards to express your gratitude and appreciation.</p></div></div><div id='' class='facts-item'><div id='' class='facts-header'><h3 id='' class='facts-number'>3</h3></div><div id='' class='facts-text-wrapper'><h3 id='' class='facts-title'>Host a customer service training session</h3><p id='' class='facts-text'>Invest in your customer service team by hosting an educational training session. Teach them about the latest trends and technologies related to customer service so they can stay up to date.</p></div></div><div id='' class='facts-item'><div id='' class='facts-header'><h3 id='' class='facts-number'>4</h3></div><div id='' class='facts-text-wrapper'><h3 id='' class='facts-title'>Give awards</h3><p id='' class='facts-text'>Reward your best customer service employees by giving awards or prizes. You could give out certificates or trophies for outstanding performance, or offer gift cards for those who go the extra mile.</p></div></div><div id='' class='facts-item'><div id='' class='facts-header'><h3 id='' class='facts-number'>5</h3></div><div id='' class='facts-text-wrapper'><h3 id='' class='facts-title'>Provide treats</h3><p id='' class='facts-text'>Surprise your customer service staff with treats like donuts, cookies, cupcakes, or ice cream. It's a great way to show them that you are thinking of them and appreciate their hard work.</p></div></div>
<div id='' class='whywelove-item'><div id='' class='whywelove-letter-cont'><div class='whywelove-letter'>A</div></div><div id='why-we-love-main-cont'><h3 id='' class='whywelove-title'>It recognizes the importance of customer service</h3><p id='' class='whywelove-text'>Customer Service Day is a celebration that recognizes and appreciates the hard work of those in customer service roles. It's a way to show appreciation for the individuals who go out of their way to ensure customers have a positive experience with your business.</p></div></div><div id='' class='whywelove-item'><div id='' class='whywelove-letter-cont'><div class='whywelove-letter'>B</div></div><div id='why-we-love-main-cont'><h3 id='' class='whywelove-title'>It builds trust between customers & businesses</h3><p id='' class='whywelove-text'>Excellent customer service can help strengthen relationships with current customers, as well as attract potential new ones. By showing how much you value your customers through providing exceptional support, you can build higher levels of trust and loyalty between them and your brand.</p></div></div><div id='' class='whywelove-item'><div id='' class='whywelove-letter-cont'><div class='whywelove-letter'>C</div></div><div id='why-we-love-main-cont'><h3 id='' class='whywelove-title'>It helps foster better communication within an organization</h3><p id='' class='whywelove-text'>Having great customer service means incorporating all departments into the process, from sales to product development to operations. This collaboration allows for more effective communication internally by creating smoother processes, resulting in better and faster resolution of matters related to customers.</p></div></div>
Customer Service Day is celebrated on January 17 every year. In 2024 Customer Service Day will occur on a Wednesday.
2023
Jan 17
Tuesday
2024
Jan 17
Wednesday
2025
Jan 17
Friday
2026
Jan 17
Saturday
2027
Jan 17
Sunday
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